Privacy Policy

DezCode Solutions (“DezCode,” “we,” “us,” or “our”) is a software and digital services company operating from Johar Town, Lahore, Pakistan, with additional commercial presence in the United States. This Privacy Policy applies to dezcodesolutions.com, related subdomains, marketing pages, contact and audit tools, and client delivery communications we control.

For privacy requests, email dezcodesolutions@gmail.com with the subject line “Privacy Request.”

This policy covers personal data we process when you:

• Browse or interact with our websites and cookie banner
• Submit contact, project, chat, newsletter, or website-audit forms
• Communicate with us by email, phone, WhatsApp, or live chat
• Engage us for software, ERP, web, marketing, or related services
• Apply for roles or contractor opportunities (where applicable)

It does not cover third-party sites linked from our pages, or client systems we only access under a separate data processing agreement.

3.1 Information you provide

• Identity and contact details (name, email, phone, company, role)
• Project details, budgets, URLs, files, and correspondence you send us
• Billing and invoicing details needed to contract and get paid
• Support and feedback content from chats, tickets, or surveys

3.2 Information collected automatically

• Device and browser data, IP address, approximate location, language
• Pages viewed, referring URLs, timestamps, and interaction events
• Cookie and similar technology identifiers (see Cookie Policy)
• Diagnostic logs for security, performance, and abuse prevention

3.3 Information from others

We may receive limited data from payment processors, analytics providers, advertising platforms, public professional profiles, or partners you ask us to work with — only as needed to deliver services or measure campaigns.

• Respond to inquiries, qualify leads, and schedule consultations
• Deliver contracted work, demos, audits, and ongoing support
• Process payments, prevent fraud, and maintain financial records
• Operate, secure, and improve our websites, products, and marketing
• Send service notices and, where permitted, product or company updates
• Comply with law, enforce agreements, and protect our rights and users

Where required (for example under GDPR/UK GDPR), we rely on one or more of: contract performance, legitimate interests (balanced against your rights), consent, and legal obligation.

We do not store full payment card numbers on DezCode servers. Card payments are handled by authorized processors and banking partners (including Bank Alfalah where applicable). Those providers process payment data under their own privacy notices and security controls.

We do not sell your personal information.

We may share data with:

• Service providers (hosting, email, analytics, CRM, chat, payment, security)
• Professional advisors (legal, accounting) under confidentiality
• Authorities when required by law or to protect rights and safety
• Successors in a merger, acquisition, or asset transfer (with notice where required)

Vendors are instructed to process personal data only for specified purposes and with appropriate safeguards.

We operate internationally. Your information may be processed in Pakistan, the United States, and other countries where our team or providers operate. Where required, we use appropriate transfer mechanisms (such as contractual safeguards) and expect providers to maintain comparable protections.

We keep personal data only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. Typical patterns:

• Marketing and inquiry leads: until you ask us to delete, or after inactivity
• Client project records: for the engagement plus statutory retention periods
• Security and server logs: for shorter operational windows unless needed longer

We use administrative, technical, and organizational measures appropriate to the risk — including TLS in transit, access controls, least-privilege practices, and vendor diligence. No method of transmission or storage is 100% secure; please use strong unique passwords for any accounts we provide and notify us promptly of suspected incidents.

We use necessary cookies to run the site and, with your consent where required, analytics and marketing cookies. Manage preferences via our cookie banner or browser settings. See our Cookie Policy for details.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing; to data portability; and to withdraw consent. You may also lodge a complaint with a supervisory authority.

To exercise rights, email dezcodesolutions@gmail.com. We may need to verify your identity before fulfilling a request.

Our services are directed to businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe a child provided data, contact us and we will take appropriate steps to delete it.

We may update this policy to reflect product, legal, or operational changes. The “Last updated” date will change when we do. Material changes may be highlighted on the site or communicated by email where appropriate.

DezCode Solutions
Johar Town, Lahore, Pakistan
Email: dezcodesolutions@gmail.com
Phone: +1 (469) 646-6500 · +92 329 4200264