Ongoing Support
Ongoing support that keeps your product secure, fast, and current.
We provide software maintenance retainers, bug fixes, security patches, performance tuning, monitoring, and version upgrades, so your team focuses on roadmap while production stays healthy. Tiered SLAs, 24/7 monitoring options, and transparent reporting protect uptime and user trust.
Built for teams that need results
Products post-launch without dedicated ops capacity
Enterprises with legacy apps needing steady care
Startups between funding rounds avoiding new hires
Teams after a DezCode or third-party build needing continuity
Problems we solve with Ongoing Support
Security drift
Unpatched dependencies and CVEs accumulate until a breach or audit failure forces panic.
Performance decay
Traffic growth and data volume slow apps that launched fast but were never hardened.
Key person risk
Only one engineer understands production, vacations and departures become incidents.
Solutions that ship
Proactive monitoring
Sentry, uptime checks, and synthetic tests alert us before users notice outages.
Scheduled maintenance
Dependency updates, security patches, and framework upgrades in controlled release windows.
On-call response
Tiered SLAs from next-business-day fixes to 24/7 incident response.
Capabilities
- Bug Fixes
- Security Updates
- Performance Optimization
- Monitoring
- Technical Support
- Version Upgrades
What you get
- 1Monthly maintenance report, tickets, patches, uptime
- 2Monitoring dashboard access
- 3Runbook updates after significant changes
- 4Security scan summary
- 5Roadmap advisory on technical debt priorities
Where Ongoing Support fits best
SaaS production care
Bug backlog grooming, hotfix deploys, and quarterly dependency upgrade sprints.
WordPress and Shopify care
Plugin updates, malware scans, backup verification, and uptime monitoring.
Legacy modernization support
Keep old systems running safely while incremental rewrite proceeds in parallel.
How we deliver Ongoing Support
Onboard
Repo access, infra audit, and SLA tier selection.
Baseline
Monitoring setup, backup verification, and backlog triage.
Operate
Ongoing tickets, patches, and scheduled maintenance windows.
Review
Monthly report and quarterly architecture health check.
Tools we use for Ongoing Support
A modern toolkit chosen for this service, not a generic stack list.
What success looks like
FAQs
Do you maintain code you didn't build?
Yes, after an audit we provide a care plan with realistic SLAs for your stack.
What is not included?
New features are scoped separately, maintenance covers fixes, security, perf, and upgrades.
Can we pause the retainer?
Yes with 30-day notice; we recommend minimum 3-month initial term for baseline setup ROI.
Ready to start Ongoing Support?
Book a free discovery call. We'll come back with a scoped plan within one business day.